A team from OmniSource Marketing chalked up a big win with the Cummins – Jamestown Engine Plant (JEP) in western New York. Every year, the Cummins Engine Plant does a uniform program for their employees and this year we were the supplier.
The program is challenging to execute. We won the chance to fix a struggling pilot program that never left Jamestown, to go to other Cummins plants—because two previous suppliers failed to deliver uniform shirts, bagged by employee and boxed by team, on-time, with accuracy.
Team OmniSource answered these challenges by working together—listening to the
client, understanding their pain points and developing new processes to achieve flawless execution. Next, we fielded an outstanding, on-site service team, to manage uniform selection and online ordering. Back in Indianapolis, we secured the blank garments, decorated them, and pic-pack-and-bagged them by employee, box by team/supervisor and shipped back to JEP for distribution all in 4 weeks.
Our team turned the program around and won the confidence of JEP leadership.
We launched a pop-up uniform shop that outfitted 1,137 JEP associates with five garments each, through their Uniform Shirt Program.
Upon leaving the plant, Janie got a hug from their Human Resources Director and a handshake from the plant president!